Get 15 rooms for FREE when you sign up for Aligned. Exclusive for House of Aligned and SaaStr week only 4-8 September 2023
(it's completely free)
Get 15 rooms for FREE when you sign up for Aligned. Exclusive for House of Aligned and SaaStr week only 4-8 September 2023
(it's completely free)
Deliver an unforgettable customer success experience, save hours by automating tedious onboarding tasks, and drive self-sufficiency with a personalized customer-facing portal.
No credit card required
Aligned helps keep the conversation in one place, which doesn’t become 16 billion emails. When I saw your platform, I cried a little bit, and my coworkers were like, what have you gone crazy about, then they saw and then they were excited.
Aviva Goodman,
CSM at Causematch
Aligned helps keep the conversation in one place, which doesn’t become 16 billion emails. When I saw your platform, I cried a little bit, and my coworkers were like, what have you gone crazy about, then they saw and then they were excited.
Aviva Goodman,
Customer Success Manager, Causematch
"Aligned helps keep the conversation in one place, which doesn’t become 16 billion emails. When I saw your platform, I cried a little bit, and my coworkers were like, what have you gone crazy about, then they saw and then they were excited."
Aviva Goodman,
CSM at Causematch
"Aligned helps keep the conversation in one place, which doesn’t become 16 billion emails. When I saw your platform, I cried a little bit, and my coworkers were like, what have you gone crazy about, then they saw and then they were excited."
Aviva Goodman,
CSM at Causematch
I've been receiving amazing feedback on Aligned. One of my prospects is like really obsessed!
Gal Harush
Enterprise AE, Syte
Aligned is helping us take things to the next level with one source of truth for the customer and process standardization.
Olivier Elbaz
Global Head of Expansion, Deel
Aligned helps our team gain more control and visibility over their accounts.
Omer Shirazi
CRO, EasySend
We've had so many situations where the increased buyer visibility helped us win deals. Can't think of selling without it.
Idan Arealy
CRO, Anagog
Customer success is about creating long-term relationships with customers by providing them with the products, services, and experiences they need to achieve their goals. It involves understanding customer needs, helping them achieve their desired outcomes, and providing a positive customer experience. The goal is to build loyalty, trust, satisfaction, and ultimately, increase customer retention and profitability.
Client onboarding is the process of introducing new customers to a company’s products or services, setting them up for success, and ensuring that they have a positive initial experience. This process is crucial for customer success, as it sets the foundation for the ongoing relationship between the customer and the company.
Creating a personal connection with your customers can be achieved by keeping detailed records of the personal information they share, such as their hobbies, interests, and family members. In subsequent customer interactions, referencing this information can make customers feel valued and appreciated.
Researching your customers’ interests and preferences allows you to better understand their needs and show that you are invested in their success. By sharing relevant articles or content based on their interests, you can build a stronger relationship with the customer and demonstrate that you care about their well-being.
Establishing an easy and preferred way to communicate with your customers early on is important for efficient communication. Utilizing casual forms of communication such as Slack or WhatsApp, rather than formal emails, can help promote a more collaborative partnership.
Documenting all calls and customer service-related information ensures a successful customer experience. This way, even with staff turnover or changes within the organization, customers don’t have to start from scratch. Proper documentation allows for a smoother handover and helps maintain continuity in customer support.
Sharing personal experiences that remind you of your clients can show that you are thinking of them and care about their success. This helps build stronger relationships with customers, which ultimately leads to increased loyalty and retention.
Aligned helps me in my outbound and prospecting. So ease to create a customized workspace that fits every company or stakeholder I want to impress!
Eran Dan, Enterprise Biz-Dev Manager at Hexa3D
I’ve been receiving amazing feedback on Aligned. One of my prospects is like really obsessed!
Gal Harush, Enterprise Account Executive at Syte
I have prospects in my Aligned workspace who are raving about how good it is! Aligned helps me keep on top of deals and improve deal progression. Huge fan.
Aaron Brown, Account Executive at Deel
Aligned allows me to have better communication with my prospects, collect analytics and streamline the sales process. Highly recommended!
Matan Rahav, Director of Biz-Dev at CropX
Been using Aligned for a few weeks now, it is truly an amazing platform for keeping projects on track and clients engaged.
Chaim Levtiz, CSM at Causematch
It’s such great platform! We are really getting results from this, amazing work Aligned
Oren Ginzach
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