Get 15 rooms for FREE when you sign up for Aligned. Exclusive for House of Aligned and SaaStr week only 4-8 September 2023
(it's completely free)
Get 15 rooms for FREE when you sign up for Aligned. Exclusive for House of Aligned and SaaStr week only 4-8 September 2023
(it's completely free)
See how Deel was able to cut down on admin time, (and therefore free up their personal time) while game-changingly improving customer collaboration.
Don’t want to read the whole shpiel? No problem, here’s the summary:
Who is Deel?
Deel helps thousands of companies expand globally with unmatched speed and flexibility. It’s global hiring, HR, and payroll in just one system.
Who was singing our praises?
Aaron, an Account Executive at Deel in Australia.
The Challenge:
The solution:
With Aligned, Deel experienced a transformative shift in their operational efficiency and client engagement.
Got some time and want to go in-depth? Glad all this work wasn’t for nothing. Read on!
San Francisco
Founded
2019
Employees
2600+
Industry
HR Software
Before Aligned, Aaron was using spreadsheets to manage deals, placing timelines, next steps, and hyperlinking documents to that- and reinventing the wheel each time. Being able to move away from this tedious activity, to something much more collaborative and easy to use, made life much happier for both the seller and for the buyer.
For Aaron, being able to post recorded calls and other documentation that clients could view within the platform itself is incredibly valuable. And knowing that Aligned can track client activity in the room, changes everything. The two go hand in hand with one another – being able to post content, have clients consume that, and then know when they viewed it, for how long, and where they’re at in the process is a game changer.
It’s saved a ton of time when it comes to follow-ups and trying to move deals through the process
Being an SMB, the velocity of deals is fast, so the seller needs to know how much time they’re investing in a client at any given moment. For Deel, knowing how bought in the client is, very early on in the process helps them determine whether the client needs more or less time in a deal.
I’ve saved 15-20% of admin time with Aligned.
Deel loves being able to hold the client accountable to complete certain things by certain times – as well as themselves. And this reinforces the idea that they’re helping the client purchase… versus trying to sell them something.
The way Deel runs deals through Aligned is very repeatable. Now they can preload a deal with different documentation, and empower the client early on to learn how to access that without having to go to the website and sift through all the information there. They can streamline everything for them. Gone are the days they had to pack out an email with all that info, and they’re also helping the client understand what the WHOLE process will look like.
Having pricing negotiation calls and reviewing previous calls, takes time. Without Aligned, this process would be having a recorded call, storing it on your CRM, dissecting the call, typing it into CRM etc. And that’s before having to write the client a follow-up email.
After implementing Aligned, Deel found they can all collaborate in the same room, write some short notes after a call, and it can all stay there. In one space. The clients can access all the information.
I’ve had clients comment in the room saying “This is amazing, whoever's idea this is, it’s going to go far” I’ve had incredible feedback so far.
As salespeople, Deel knows that having systems in place is critical. Anything that’s easy to duplicate, scale and save on time efficiency, means more sales, more money, and being able to achieve the goals we want to achieve as people outside of work too. Deel found Aligned to be the most efficient system to move deals through a process, to qualify deals in and out. The time efficiency, speed to close deals, and client satisfaction mean it’s something they use regularly with the deals they run. Now they can focus on those clients that need their time, and not those that don’t.
We’re uncovering 2-3 more stakeholders per deal, since Aligned’s been implemented.
One of the biggest problems in any kind of tech sales role is getting ghosted by clients and not knowing where you stand. Deel knows this, and they recognize that Aligned is a great way to have the customer commit to a small promise before investing any more time, without asking “Hey, did you see my email?”
Now they can gauge and proactively look at what their clients are seeing and what their concerns could be, which helps determine how strong the deal is so they can determine exactly when they’ll close. Aligned helps forecast when to drive urgency – so they know what to ask and what next steps are required to move the deal forward.
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